Overview
Our refund and returns policy allows you to request a return within 10 days of the date your order is marked as delivered. If more than 10 days have passed since delivery, we’re unable to offer a refund or exchange, except where required by applicable consumer law.
To request a return, please contact us at allenlucille@58@gmail.com or 404-552-4777 within 10 days of delivery with your order number and details of the item(s) you wish to return. Do not send any items back until we confirm your eligibility and provide you with return instructions and the correct return address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned after the timeframe communicated in your return approval email
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at allenlucille@58@gmail.com or 404-552-4777.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same style or a replacement, please contact us at allenlucille@58@gmail.com or 404-552-4777 for exchange approval, instructions, and the correct return address before sending any merchandise.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you must first contact us at allenlucille@58@gmail.com or 404-552-4777. We will confirm your eligibility for a return and provide you with detailed return instructions and the correct return address. Please do not send any items back until you receive this information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For any questions related to refunds and returns, please contact us at allenlucille@58@gmail.com or 404-552-4777.